Crafted from high-quality 925 sterling silver, ensuring durability and a beautiful shine.Shipping: We generally ship 1-2 wroking days after the payment has cleared.The charms are new, never worn.All charms come in a Gift Box .RETURNS & EXCHANGESYour satisfaction is very important to us, if for any reason you are not happy with your purchase you might return your purchase in within 30 business days. Buyer is responsible for all shipping expenses including original shipping.all merchandises must be in original condition, not worn, not washed, non-altered, with all tags attached. All shoes/figurines return must be in original shoe box + protective box. Restocking fee will apply if merchandise is returned without original package.FEEDBACK & COMMUNICATIONIf you have any question or concern, don't hesitate to contact us directly.